Customer Service Representative

4 weeks ago


Tampa, Florida, United States OneTouch Direct Full time
About OneTouch Direct

OneTouch Direct is a leading provider of contact center solutions, serving Fortune 500 companies with innovative products and exceptional service. Our team is dedicated to building a seamless extension of our clients, while fostering a unique and inclusive culture.

Job Summary

We are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will provide exceptional service to potential and current Legal Shield customers, addressing their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide inbound customer service via phone, addressing billing, payment, and service-related issues
  • Consistently deliver a great customer experience, ensuring high levels of satisfaction and loyalty
Shift Options

We offer flexible shift options to accommodate your needs:

  • Full-Time Shift - Option #1: Thursday - Monday, 12:30 am - 9:00 am
  • Full-Time Shift - Option #2: Tuesday/Wednesday, 12:30 am - 9:00 am; Friday - Sunday, 4:30 pm - 1:00 am
  • Part-Time Shift: Saturday/Sunday, 8:30 am - 5:00 pm
Requirements
  • 1-2+ years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to maintain customer and client confidentiality
  • Intermediate to advanced computer skills
  • Background check required
Equipment Requirements
  • A laptop or desktop PC with Windows 10
  • Ability to hardwire to the internet with an Ethernet cable
  • USB headset with a noise-canceling microphone
  • Webcam (external or embedded)
Benefits
  • Full-time schedule with 40 hours per week, with overtime opportunities
  • Competitive hourly base salary + benefits
  • Paid training and development
  • Health Care Plan (Medical, Dental & Vision)
  • Opportunity for professional and personal growth
  • Diverse and welcoming culture with Employee Resource Groups
  • Pay: $13/hr plus weekly bonus opportunity


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