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Bilingual Customer Service Representative

2 months ago

Morrow, Georgia, United States AnswerNet Full time
About the Role

We are seeking a highly skilled and compassionate Bilingual Spanish/English Call Center Agent to join our team at AnswerNet. As a key member of our customer service team, you will be responsible for scheduling and rescheduling in-office and Telehealth consultations with providers.

Key Responsibilities
  • Assist patients with scheduling and rescheduling in-office and Telehealth consultations
  • Document all call activity accurately in the NextGen scheduling system
  • Identify patient needs, clarify information, and provide accurate answers to patient issues or concerns
  • Attend team meetings and customer training sessions
  • Log into UKG payroll system, Contact Center tools, and websites as required
Requirements
  • Excellent communication skills, especially in listening
  • High level of compassion for callers/patients and ability to de-escalate distressed callers
  • Good interpersonal skills to enable easy conversation flow with customers
  • Ability to multitask and manage time properly and effectively
  • Flexibility in role/job function changes and shifts to meet customer requests and demands
What We Offer

We provide a comprehensive training program to equip you with the knowledge and skills needed to excel in this role. Our team is dedicated to supporting you every step of the way. If you are a patient, professional, and passionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.