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Hospitality General Manager

2 months ago

Des Moines, Iowa, United States StepStone Hospitality Inc. Full time
Job Overview

Position Summary: The General Manager is responsible for overseeing the entire operational framework of the hotel, ensuring a seamless experience for guests and staff alike.

Key Responsibilities:

  • Lead the recruitment, training, and performance evaluation processes for all staff members.
  • Support department managers in fostering employee growth and development.
  • Conduct regular meetings to align team objectives and enhance communication.
  • Maintain open lines of communication with corporate leadership regarding financial performance and operational forecasts.
  • Build and sustain positive relationships with ownership and stakeholders.
  • Manage all operational facets of the hotel, stepping in to assist departments as necessary.
  • Formulate both short-term and long-term financial and operational strategies that align with company goals.
  • Prepare and oversee the annual budget for the hotel.
  • Monitor hotel performance through guest satisfaction metrics and financial reporting.
  • Ensure product and service quality standards are upheld through continuous evaluation and resolution of complaints.
  • Implement effective security measures to safeguard guests, staff, and company assets.
  • Demonstrate proficiency in English to facilitate effective communication with guests and vendors.
  • Develop and execute sales and marketing initiatives.
  • Establish a proactive human resources strategy to enhance employee motivation and compliance with regulations.
  • Implement preventative maintenance programs to protect company assets.
  • Administer security protocols to ensure the safety of guests and staff.
  • Coordinate effectively with all departments during events and functions.
  • Adhere strictly to company policies and procedures.

Qualifications:

  • Demonstrated ability to complete projects with professionalism and attention to detail.
  • Ability to thrive in high-pressure environments and adapt to change.
  • Commitment to personal and professional development.
  • Professional demeanor in conduct and appearance, setting a standard for all team members.
  • Clear and effective communication of company values and mission.
  • Active listening skills and respectful interaction with colleagues.
  • Timely communication of company information and decisions.
  • Ability to resolve conflicts respectfully.
  • Physical ability to lift and move items weighing up to 20 pounds.
  • Capability to perform tasks involving pushing, bending, and manual dexterity.
  • Effective hearing, writing, and typing skills.
  • Other responsibilities may be assigned as needed.