Homecare Coordinator

Guardian Angel Senior Services is seeking a skilled Homecare Scheduler to join our team. As a key member of our operations team, you will be responsible for scheduling caregivers with clients, communicating changes and updates, and ensuring seamless care delivery.

Key Responsibilities:

1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.
2. Collect and input pertinent client information to efficiently match and deploy caregivers.
3. Enter new clients in our system as needed.
4. Provide assistance to team members as needed and respond urgently to last-minute call-outs.
5. Coordinate communication with caregivers among team members.
6. Update caregiver availability and information and communicate appropriately to the team.
7. Work with caregivers to create optimum schedules.
8. Call caregivers on alerts, investigate why late, document, and notify management as needed.
9. Act as liaison between clients, direct care workers, and management.
10. Manage and grow assigned client accounts and participate in quality improvement.
11. Work with management to ensure compliance with all company policies and procedures.
12. Problem-solve and direct escalated issues to management.
13. Organize schedules in coordination with client and caregiver needs and perform diversified clerical duties.
14. Maintain and update employee attendance records as needed.
15. Participate in confirming and verifying telephony daily, note, and escalate repeat offenders to management.
16. Participate in on-call rotation.
17. Cover shifts with clients when needed.
18. Double-check schedule accuracy for payroll and billing by deadlines.
19. Perform other related duties as assigned.

Requirements:

1. Strong analytical, detail-orientation, organizational, and problem-solving skills.

2. Strong written and verbal communication skills, able to manage multiple projects with deadlines, prioritize, and re-prioritize, and multi-task.

3. Ability to work under tight deadlines, manage crises, and take on additional tasks with short notice.

Skills:

• Oral Communication Skills
  • Written Communication Skills
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Filing
  • MS Office
  • Organization
  • Planning
  • Professionalism
  • Reading Skills
  • Time Management
  • Typing Skills

Education/Training:

Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.

Experience:

Prior home care experience required. Prior administrative experience preferred.