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Overnight Property Attendant
3 months ago
POSITION TITLE:
Overnight Houseperson
REPORTS TO:
Manager
FLSA CLASSIFICATION:
Hourly Non-Exempt. The responsibilities outlined below are intended to convey the general nature and level of work performed by individuals assigned to this role.
They are not to be interpreted as an exhaustive list of all tasks, duties, and skills required for this position. All employees may be asked to perform tasks outside of their usual responsibilities as necessary.
Position Overview:
The primary duty of the Overnight Houseperson is to uphold the clean and welcoming appearance of the property. Houseperson staff are also expected to assist with housekeeping tasks as required.
Key Responsibilities include, but are not limited to:
maintaining cleanliness in hallways; tidying lobby areas and entrances; emptying ashtrays and waste bins; dusting surfaces; replacing light bulbs; cleaning outdoor spaces and conducting trash patrols; assisting the Facilities & Maintenance Coordinator with various projects; delivering items to guest rooms; managing noise levels; aiding in unlocking doors; preparing hotel rooms for occupancy; cleaning toilets, sinks, showers, and floors in shared spaces and guest accommodations; changing linens; performing light furniture repairs; maintaining linen closets and supplies; and restocking necessary items.
This role is essential in ensuring guests have a comfortable and enjoyable experience, including assisting guests with various requests (such as providing ironing boards, cribs, etc.) and addressing inquiries of all kinds.
Above all, this position demands a positive demeanor and a commitment to delivering exceptional customer service. It requires mental agility and the ability to effectively manage multiple tasks in a fast-paced, deadline-driven environment.Each employee is expected to carry out their duties safely and report any safety concerns to management. All McMenamins employees are also expected to stay informed about company events, history, and products. Additional responsibilities may be assigned by the Manager on duty.
Job Requirements:
Prior experience in hotel housekeeping or maintenance is preferred. Strong problem-solving skills and the ability to work independently are essential. Excellent customer service skills are a must. Ability to remain calm and friendly in high-pressure situations is required. Flexibility in scheduling, including overnight shifts, weekends, and holidays, is necessary. A positive and professional demeanor must be maintained at all times.
Essential Functions of the Role:
Ensure a clean and orderly environment for our hotels while providing outstanding customer service to guests. Safely lift and transport heavy items with assistance when necessary. Demonstrate respect for diversity and the ability to collaborate with individuals from various backgrounds. Adhere strictly to deadlines. Work for extended periods on foot, including frequent walking, standing, and climbing stairs. Perform repetitive movements such as pushing, pulling, bending, and kneeling. Execute fine motor skills for handling both small and large objects. Maintain a positive, polite, and cooperative attitude with colleagues, supervisors, and guests. Work with cleaning chemicals safely. Provide support to housekeeping staff as needed and assist front desk staff when required. Occasionally utilize ladders. Communicate effectively.
Most importantly, this role requires a positive attitude, respect for diversity, and a commitment to providing excellent customer service.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. EOE
