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Customer Service Representative

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Chicago, Illinois, United States Tania Ramirez - State Farm Agent Full time
{"Job Title": "Customer Service Representative", "Job Description": "Key Responsibilities

As a Customer Service Representative at Tania Ramirez - State Farm Agent, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

  • Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
  • Providing exceptional customer service through phone, email, and other communication channels.
  • Translating documents and correspondence between English and Spanish.
  • Collaborating with team members to ensure accurate and timely resolution of customer issues.
  • Educating clients on insurance products and helping them make informed decisions.
Requirements

To be successful in this role, you will need:

  • Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
  • Previous customer service experience in the insurance industry is a plus.
  • Strong organizational and multitasking abilities.
  • Empathetic and patient, with a commitment to resolving customer concerns.
  • Familiarity with insurance terminology and policies.
Benefits

We offer a competitive compensation package, including a base salary and opportunities for professional development. Our comprehensive benefits package includes hiring bonus or licensing reimbursements, and language-related incentives.

", "Language": "en-US"}