Product Support Analyst I Specialist

3 days ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States InComm Full time

We are seeking a Product Support Analyst I to join our team at InComm Payments.

About the Role

This is an exceptional opportunity for a skilled customer service professional to provide top-notch support to corporate clients, consumers, retailers, financial institutions, health partners, and business partners through inbound/outbound telephone calls and email.

Key Responsibilities:
  • Provide elevated support for inquiries and troubleshoot technical issues.
  • Troubleshoot store-based terminal issues, diagnose connectivity problems, and assist merchants with POS terminal issues.
  • Document activities in our call management and ticketing system.
  • Understand and adhere to Financial Services industry protocols.
Requirements

To be successful in this role, you should have:

  • 1+ years of experience in customer service.
  • Excellent verbal and written communication skills.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literacy and moderate technical skills preferred.
What We Offer

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. The estimated salary for this position is $45,000 - $65,000 per year, depending on location and experience.



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