Service Installation Specialist

3 days ago


Kansas City, Missouri, United States Hallmark Full time
About the Role

The Service Installation Specialist position is a key role within the Installations and Moves department at Hallmark. This position is responsible for installing and adjusting modular, free-standing office furniture, and conference room furniture, following work order details and blueprint notes and dimensions.

Key Responsibilities
  • Install office modular systems, free-standing furniture systems, and reconfigure office spaces to meet current user needs.
  • Use measuring tapes and blueprints to set up furniture according to current HQ office standards.
  • Service Specialists must be able to go to an area and lay out exactly where and how the office area must be built and have working knowledge of custom fabrication of office systems and carpentry as needed.
  • Review the job using communications skills to help the customer understand what is being proposed to complete the request of moving or setting up an office and be able to review component options available to users while maintaining office standards.
  • Get the proper components, tools, and equipment to the job site to ensure the job is completed promptly, precisely, and in a courteous manner.
  • Work with the customer concerning the logistics of the project (i.e., agreement on a scheduled start date, customer's expectations regarding a completion date, follow-up with the customer at the end of the project to ensure all assigned requests were met).
  • Fulfill orders for in-house projects and requests from Hallmark facilities other than Kansas City and re-warehouse all products coming back from in-house projects or from outside facilities.
Requirements
  • High School Diploma or GED or equivalent.
  • Experience using a PC or computer.
  • Experience reading blueprints, using hand and power tools, and operating power equipment (i.e., walkies and reach forks).
  • Ability to constantly move or walk, and push/pull and reach items above shoulder level.
  • Ability to move, lift, or carry up to 20 pounds constantly, up to 50 pounds frequently, and lift up to 100 pounds occasionally.
  • Ability to remain stationary and move from one area to the next on concrete most of the day.
Preferred Qualifications
  • Ability to do strenuous physical activity for extended periods of time.
  • Safety conscious.
  • Solid problem-solving and decision-making skills to make decisions about workstation construction with minimal supervision.
  • Good communication skills to communicate well with customers at all levels.
  • Flexibility and ability to successfully handle multiple tasks.
  • High energy level, very good initiative, and organization skills.


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