Guest Services Team Lead

2 weeks ago


Theodore, Alabama, United States PILOT Full time

Pilot Company Overview

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins.

Our Mission

We are dedicated to fueling people and keeping North America moving. Whether serving guests, team members, or trucking companies, we prioritize people-first culture and commitment to giving back.

Job Summary

The Guest Services Leader is responsible for supervising employees and general operations of the store. This role requires excellent customer service skills to respond to customer needs, as well as self-motivation and ability to assist managers with tasks to maintain facilities and ensure smooth operations.

Key Responsibilities

  • Supervise employees and manage store operations
  • Provide exceptional customer service and maintain a customer-focused culture
  • Assist managers with tasks and maintain facilities
  • Work a flexible schedule, including nights, days, weekends, and holidays

Benefits

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

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