Airport Operations Manager

1 week ago


Memphis, Tennessee, United States PrimeFlight Aviation Services Full time

Company Overview

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry, with over 200 locations across the world. We are committed to being a positive and respectful employer, offering opportunities for career progression and competitive pay scales.

About Us

We offer a wide range of airport support services globally on behalf of commercial airlines. Our teams focus on maintaining a positive working environment and treating all team members with respect. Join us for a rewarding career in the aviation industry.

Job Description

Our Wheelchair Supervisor is tasked with overseeing the entire wheelchair assistance operation within the airport. This role involves managing a team of Wheelchair Leads and Attendants, ensuring they provide top-quality service to passengers with mobility challenges. You will be responsible for training staff, implementing and monitoring service standards, and coordinating with other airport departments for smooth operations.

Responsibilities

  • Supervise the daily operations and activities of the wheelchair service team
  • Ensure efficient allocation and scheduling of wheelchair attendants across various airport terminals
  • Monitor adherence to safety protocols and guidelines in wheelchair handling and passenger assistance
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services

Requirements

  • Minimum age of 18 years old
  • Ability to read, write, speak, and understand the English language, to include documents
  • Minimum of 2 years of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
  • Comfortable working with computers, mobile devices, and tablets
  • Ability to pass a drug screen

Salary

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and location.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential

What It's Like to Work at PrimeFlight Aviation Services

We value our team members and offer a competitive pay scale, opportunities for career progression, and a positive working environment. Our teams focus on maintaining a positive and respectful workplace, and we treat all team members with respect.

Equal Opportunity Employer

PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.



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