Restaurant Host/Hostess

4 weeks ago

Sacramento, California, United States Dufry Full time
Job Summary

The Host/Hostess plays a vital role in ensuring a seamless dining experience for our guests. As a key member of our hospitality team, you will be responsible for greeting guests, seating them at an appropriate table, and introducing them to their server. Your exceptional customer service skills and ability to multitask will make you an asset to our team.

Key Responsibilities
  • Maintain consistent attention to the entrance of the restaurant and welcome guests with a smile and appropriate greeting following HMSHost customer service standards.
  • Record customer reservations or seating times in a consistent manner, providing the highest quality of service to the customer at all times.
  • Maintain and update restaurant seating charts to ensure efficient seating arrangements.
  • Properly set up and maintain the Dining Room areas before serving, ensuring a clean and welcoming environment for our guests.
  • Assist with maintaining sufficient stock of roll-up silverware for the incoming shift.
  • Seat guests and advise them on menus and beverage choices based on required in-depth knowledge.
  • Oversee the delivery and servicing of food and beverages, ensuring timely and accurate service.
  • Liaise between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards.
  • Perform the tasks of the cashier and/or bus person as required, including cashing out guests' checks to speed up service.
  • Understand and follow HMSHost cash handling policies and procedures, maintaining proper security of cash at all times.
  • Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures.
  • Perform other duties in a team effort during downtime, which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas, and properly cleaning and filling table condiments.
Requirements
  • Customer service and cash handling experience preferred.
  • Excellent organization skills.
  • Ability to read and interpret restaurant's seating chart.
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • Ability to bend, twist, and stand to perform normal job functions.
  • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

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