Booking Coordinator

2 months ago

Avoca, Nebraska, United States Greenwich Hospitality Group, LLC Full time

Position Overview

Location
Greenwich Hospitality Group, LLC

Role

JOB TITLE:
Reservations Agent

REPORTS TO:
Director of Operations and Reservations Manager

DEPARTMENT:
Reservations

DEPARTMENT HEAD:
Director of Operations

Key Responsibilities

  • Provide exceptional telephone service with professionalism and courtesy.
  • Possess comprehensive knowledge of all hotel services, amenities, and operational hours to effectively promote offerings.
  • Maintain an in-depth understanding of guest room features, amenities, and their associated benefits.
  • Demonstrate familiarity with various hotel rate structures.
  • Understand the needs of local and national corporate clients and their accounts.
  • Be well-versed in all reservation protocols and policies.
  • Fulfill the role of Guest Services Agent as necessary.
  • Exhibit thorough knowledge of the local area and its attractions.
  • Execute reservation tasks to optimize occupancy rates and average daily rates in alignment with management objectives.
  • Perform telephone switchboard duties as required.
  • Handle incoming calls with professionalism, including placing calls on hold and transferring as needed.
  • Participate in training sessions as required.