Restaurant Server

4 weeks ago


New Orleans, Louisiana, United States HRI DEVELOPMENT Full time

Job Summary

The Restaurant Server is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. Key responsibilities include:

  • Welcoming guests and acknowledging their arrival in a warm and friendly manner.
  • Following our established service sequence to deliver consistent food and beverage experiences.
  • Handling payments and operating the POS system with accuracy and efficiency.
  • Maintaining a clean and organized server station throughout the shift.
  • Providing excellent communication and teamwork skills to ensure a positive guest experience.
  • Staying up-to-date with menu knowledge and promoting items to guests.
  • Ensuring compliance with safety and sanitation policies at all times.

Core Focus and Essential Responsibilities

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

  • Warmly greet and acknowledge guests upon arrival.
  • Follow established Ace Hotel service sequence for consistent food & beverage guest experiences.
  • Handle payment for guests purchases in compliance with HRI and cash handling procedures.
  • Properly ring guest orders through the POS system.
  • Maintain positive guest relations at all times.
  • Work with a spirit of teamwork. Communicate needs and ideas to management.
  • Maintain current and accurate knowledge of the outlet menu.
  • Follows all safety and sanitation policies.
  • Upsell items to guests.
  • Properly check all guests' identification to ensure legal age compliance.
  • Perform side work as needed.
  • Keep server station clean and organized.

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