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Service Team Manager
2 months ago
Join Our Dynamic Team as a Service Lead
At Big Lots Stores, we are committed to providing exceptional customer experiences. As a Service Lead, you will play a crucial role in guiding our service team to deliver outstanding service and maintain operational excellence.
Key Responsibilities:
1. Oversee and direct the Service Team in all cashiering, front-end, and recovery operations.
2. Offer constructive feedback to store management regarding team performance.
3. Ensure compliance with customer service standards and operational procedures, including training and daily tasks.
4. Act as the primary Manager on Duty, responsible for opening and closing the store as scheduled, while ensuring adherence to merchandising and customer service standards.
5. Manage the Hazardous Waste program, ensuring compliance and safety.
6. Utilize company tools and reports to analyze trends and collaborate with leadership to refine operational strategies.
Qualifications:
1. High School Diploma, GED, or equivalent experience is required. Candidates must be at least 18 years old.
2. A minimum of two years of experience in retail management is preferred.
3. Strong decision-making, problem-solving, and interpersonal skills are essential.
4. Physical ability to lift and carry up to 50 pounds, as well as to perform various physical tasks throughout the store.
5. Flexibility to work a variable schedule, including nights, weekends, and holidays.
6. Basic proficiency in English, mathematics, and computer skills is required.
We value diversity and encourage all qualified applicants to consider joining our team.
The hourly rate will meet or exceed the minimum wage requirements applicable to the job location.