Service Advisor

2 weeks ago


Smithville, Texas, United States Coleman Equipment Full time
Job Description

The Service Advisor will play a vital role in ensuring exceptional customer experiences at Coleman Equipment, Inc. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

  • Provide top-notch customer service, addressing technical questions and concerns while prioritizing departmental tasks.
  • Develop and maintain strong relationships with customers, collaborating with all departments to deliver exceptional service and identify opportunities for growth.
  • Accurately write, manage, and audit repair orders, verifying the accuracy and detail of completed repairs.
  • Update technician time logs and provide detailed reports to management, highlighting the service department's productivity and progress toward dealership goals.
  • Anticipate and address potential lulls in shop work, proactively reaching out to customers to build additional business.
  • Effectively greet customers, identify problems, and determine service needs.
  • Discuss options and extra services with customers, providing detailed written estimates for necessary repairs or services.
  • Keep customers informed throughout the service process, addressing any changes in cost or time, and recommending additional repairs or services as needed.
  • Resolve customer complaints and work with manufacturers to resolve ongoing or serious issues.
  • Maintain the dealership's service certification with represented manufacturers and collaborate with other service departments to ensure consistency in service delivery.

Coleman Equipment, Inc. is a family-owned and operated business with a rich history dating back to 1940. We value hard work, commitment, extra effort, fairness, honesty, equal opportunity, empathy, service, and pride. Our purpose is to provide equipment and support that makes life better for hard-working customers who contribute to the betterment of our community.


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