Endpoint Engineer

The Endpoint Team Engineer will play a crucial role in managing and maintaining our global workstation and mobile device ecosystem. This includes overseeing all endpoint maintenance activities such as imaging, patching, and application deployment/management.

• Develops and implements solutions for workstation requirements utilizing SCCM, Intune, group policy, scripting, and Active Directory.
• Collaborates with the global Endpoint team and reports directly to the Endpoint Manager based in the UK.
• Attends local Deskside meetings (on behalf of Endpoint) and provides detailed minutes as necessary.
• Delivers weekly reports on project status and progress.
• Works closely with the Global Service Delivery Team to drive change initiatives on a global scale.
• Conducts regular device cleanups and manages the Endpoint Queue.
• Evaluates software requests and provides necessary reports.
• Manages Endpoint problem tickets and submits bulk ticket requests.
• Addresses security vulnerabilities and remediation/alert requests.
• Provides macOS support, including OS, app, and hardware testing and provisioning.
• Offers hardware support for North America and manages NA escalations.
• Oversees the Endpoint Deskside Teams chat and processes privilege account requests.
• Performs SCCM health checks and deployments in SCCM/Intune.
• Troubleshoots issues related to AD/SCCM/Intune and creates Endpoint documentation.

• Bachelor's Degree in engineering, computer science, information technology, or equivalent experience.
• 2+ years of technical support, customer-facing, technical consulting experience, or information technology experience.
• Knowledge of various PC hardware and software applications, including Operating Systems: Windows 7, Windows 10, Windows 11, Office 365 Support, User creations/terminations, End-user self-service tools, Cloud support, ServiceNow or other ticketing systems, and Internet Service Provider (ISP), Cable Modem, and Internet Support.
• Effective troubleshooting and documentation skills, experience navigating a knowledgebase, and proficient use of Microsoft Office applications.
• Ability to generate reports on deployments, hardware, and compliance, as well as monitor SCCM environment health.
• Experience with Intune, supporting device enrollment and managing group policies with WMI filtering, and solid understanding of Active Directory, including forests, security groups, and account management.
• Familiarity with Windows 10 and 11, including deployment, management, and troubleshooting of applications and settings, and experience with Apple Macs, including JamF for device management and encryption.
• Proficient in scripting via PowerShell/DOS to enhance workstation management in SCCM/Intune and understanding of certificate management and its application in a corporate environment.

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.