Digital Transformation Lead

2 weeks ago


Temple Hills, Maryland, United States Leidos Holding Full time

Key Responsibilities

The UX Manager will supervise and manage the Knowledge Management, Customer Relations, and Service Delivery Management teams. They will also act as Deputy for Strategic Operations, assisting with Solutions Management, Problem Management, and AFIN engagement.

The Manager will direct Mission Stakeholder outreach programs, collecting senior leader perspectives on service quality and gaps. They will develop and review strategic communications impacting new, changing, or degraded services.

Other key responsibilities include overseeing the AFNCR's Information Technology In- / Out-processing program and leading special projects aimed at enhancing or improving service delivery and customer experience.



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