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Market Financial Center Manager

2 months ago

Springfield, Kentucky, United States Bank of America Full time
Job Summary

We are seeking a highly skilled and experienced Financial Center Manager to join our team at Bank of America. As a key member of our leadership team, you will be responsible for supporting a cluster of financial centers in designated markets and serving as a market-level resource.

Key Responsibilities
  • Manage as a business owner, fostering a team environment and instilling an effective client-centric and risk culture.
  • Drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
Requirements
  • 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team.
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
  • Proven record of balancing risk and making sound decisions while achieving business goals.
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
  • Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills.
  • Proficiency in computer skills and professional programs (for example, Microsoft Office).
  • Ability to pass pre-employment assessments and compliance requirements.
  • Availability to work weekends and/or extended hours as required to run the business.
  • Must be able to travel to any financial center within the defined market.
Preferred Qualifications
  • 1+ years management experience, including hiring, coaching, and developing direct reports.
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality.
  • Undergraduate degree.
  • Bilingual (fluent verbal and written).
Skills
  • Customer Service Management.
  • Performance Management.
  • Coaching.
  • Customer and Client Focus.
  • Talent Development.
  • Risk Management.
  • Sales Performance Management.
  • Business Operations Management.
  • Recruiting.
  • Result Orientation.
  • Referral Management.
  • Leadership Development.
  • Inclusive Leadership.
  • Prioritization.
  • Problem Solving.
Work Environment

This role is based in the United States and requires the ability to travel to any financial center within the defined market.

The ideal candidate will have a strong understanding of the banking industry and be able to work effectively in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.