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Shift Supervisor

2 months ago

Queens, New York, United States Shan E Panjab Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Closing Shift Team Member at Shan E Panjab. As a key member of our evening operations team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless transition from day to night shift.

Key Responsibilities:

  • Team Environment:
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, demonstrating a commitment to continuous improvement.
    • Hold yourself accountable for your responsibilities on shift, adhering to schedule and arriving ready to work on time.
  • Operations Excellence for Guest Satisfaction:
    • Prioritize guest satisfaction, ensuring each guest has a highly satisfying experience.
    • Respond promptly to specific guest needs, resolving problems with a sense of urgency.
    • Maintain a clean and neat workstation, completing thorough cleaning of guest areas as directed.
    • Complete all required training and support the training of other team members.
  • Profitability:
    • Suggestive sell to increase sales, promoting a culture of revenue growth.
    • Prepare all products following established recipes and procedures.
    • Follow all procedures related to cash handling, cleanliness, food safety, and restaurant safety and security.
    • Comply with all restaurant, brand, and franchisee policies.

Qualifications:

  • Skills:
    • Dunkin' experience preferred.
    • Fluent spoken and written English required.
    • Ability to accurately count money.
    • Authorized to work in the United States.
  • Required Competencies:
    • Guest Focus.
    • Passion for Results.
    • Problem Solving and Decision Making.

Benefits:

  • Employee discount.
  • Flexible schedule.
  • Health insurance.
  • Paid time off.
  • Employee complimentary break meal (rules apply).