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Veterinary Client Services Associate
2 months ago
As a vital member of the Standiford Veterinary Center team, the Client Service Representative (CSR) plays a crucial role in delivering exceptional service to our clients and their beloved pets.
Compensation:
Hourly rate ranges from $17.51 to $20.
Key Responsibilities:
- Provide outstanding customer service to pet owners, ensuring a welcoming and supportive environment both in-person and via phone.
- Manage appointment scheduling, confirmations, and maintain accurate records while ensuring a well-organized front office.
- Handle emotionally charged situations with compassion and understanding.
- Keep the reception area clean, stocked, and orderly for the comfort of clients and their pets.
- Educate clients on available wellness plans, pet insurance options, and products offered in the waiting area.
- Execute opening and closing procedures, including daily reports and financial deposits.
Data Management:
- Accurately maintain records, including client questionnaires and referral information.
- Ensure timely communication of referral letters and lab results to the appropriate veterinary staff.
Patient Admission:
- Facilitate the admission process for patients, ensuring accurate weight measurements and up-to-date information.
- Opportunity to acquire Veterinary Assistant skills if interested.
Qualifications:
- Preferred experience of at least one year in a veterinary or human medical practice.
- Minimum of two years of customer service experience in fields such as retail or food service.
- Proficient in computer usage, including email and basic software applications, as well as familiarity with front desk equipment.
- Basic math skills necessary for processing payments and managing financial transactions.
- Understanding of veterinary terminology and the ability to communicate effectively with both clients and the veterinary team.
- Capability to triage phone calls and waiting room inquiries to distinguish between emergencies and routine visits.
- Strong communication skills and a collaborative team spirit.
- Excellent time management and multitasking abilities.
- Positive attitude and patience, with the ability to work primarily in a seated position.
Benefits:
- Comprehensive medical, dental, and vision insurance options available.
- 401K plan with company matching contributions.
- Flexible Spending Account and Health Savings Account options.
- Long-term and short-term disability insurance provided.
- Complimentary life insurance coverage with additional voluntary benefits available.
- Discounts for personal pet care.
- Paid time off and holidays.
- Access to an Employee Assistance Program (EAP).
At Standiford Veterinary Center, we are committed to enhancing the lives of pets and their owners through compassionate care and professional service. Our dedication to excellence has earned us recognition within the community, and we strive to maintain a supportive and enriching environment for both our clients and staff.