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Truck Parts Specialist

2 months ago

New Haven, Indiana, United States Truck Country Full time
Job Summary

We are seeking a highly motivated and customer-focused Parts Counter Associate to join our team at Truck Country. As a key member of our parts department, you will play a critical role in providing exceptional service to our customers and supporting the success of our business.

Key Responsibilities
  • Customer Service: Deliver outstanding customer service to both internal and external customers, responding to their needs and resolving issues in a timely and professional manner.
  • Parts Selection and Fulfillment: Assist customers in selecting the right parts for their needs, and ensure timely and accurate fulfillment of orders.
  • Inventory Management: Help maintain accurate inventory levels, receiving, locating, and stocking parts as needed.
  • Order Processing: Process customer orders, including special orders and back-orders, and ensure timely delivery of parts.
  • Return and Exchange Processing: Handle customer returns and exchanges in a fair and efficient manner.
  • Service Department Support: Provide exceptional service to our Service department, assisting mechanics with parts acquisition and ensuring timely delivery of parts.
Requirements
  • Customer Focus: Possess a strong customer service orientation and a commitment to delivering exceptional service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within our company.
  • Comprehensive Training: Comprehensive training and development programs to help you succeed in your role.