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Customer Service Ambassador

2 months ago

Buckley, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members and guests.
  • Handle all front desk related activities, including:
    • Answering phone calls in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Conducting tours for prospective members.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • May encounter toxic chemicals during shift.
Benefits
  • Employee recognition program.
  • Advancement opportunities.