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Patient Communication Specialist

1 week ago


Baltimore, Maryland, United States Stella Maris Full time

About the Role:

The Patient Communication Specialist plays a vital role in Stella Maris, ensuring that callers receive accurate and professional assistance. As the first point of contact for patients and visitors, this individual must possess excellent communication skills and be able to handle multiple tasks simultaneously.

Key Responsibilities:

  • Accurately direct and assist callers on the multiline phone system
  • Schedule appointments and take thorough messages for healthcare providers
  • Assume supervisory duties when the supervisor is unavailable
  • Ensure seamless communication with personnel, customers, and patients

Requirements:

To excel in this role, you will need:

  • A high school diploma or equivalent
  • One year of medical office experience (preferable)
  • Previous call center experience (preferable)
  • Excellent computer literacy and organizational skills
  • Strong customer service skills and ability to respond effectively to diverse patient needs

Benefits:

We offer a comprehensive benefits package, including:

  • Competitive health, prescription, vision, and dental benefits
  • Wellness credit for eligible employees
  • A 403(b) retirement plan with generous company match