Installation and Support Technician

3 weeks ago


Melbourne, Florida, United States Hotwire Communications Full time
Job Description

As an Installation and Support Technician at Hotwire Communications, you will play a vital role in ensuring our customers receive top-notch services by expertly installing and troubleshooting various communication systems.

Key Responsibilities
  • Deliver high-quality installations, upgrades, and disconnects for our customers while adhering to company standards and safety protocols.
  • Utilize advanced troubleshooting techniques to resolve complex fiber optic issues, including those related to 1310, 1490, and 1550 nm wavelengths.
  • Develop and maintain proficiency in administering routers, access points, bridges, and Wi-Fi networks to ensure seamless connectivity.
  • Analyze and troubleshoot IP and LAN problems using structured methodologies to provide swift resolutions.
  • Install and test CAT5/CAT6 drop wires, connectors, and other network components to guarantee optimal performance.
  • Safely navigate challenging environments, including ladders and confined spaces, as part of daily duties.
  • Install and configure ancillary equipment to meet subscriber requirements.
  • Identify and label fiber connectors correctly to prevent misidentification.
  • Set up customer PCs for successful internet operation and verify proper functionality.
  • Conduct thorough tests and tone drop wires from the equipment room to the end-user location to ensure reliability.
Requirements
  • At least 5 years of experience in installing, testing, and troubleshooting cable, phone, and internet services is mandatory.
  • Familiarity with fiber optic cabling is essential for this role.
  • You should possess proficiency in using both handheld and power tools.
  • A valid, non-restricted state driver's license is required.
  • A minimum of a high school diploma or its equivalent is required, but an associate's degree in internet technologies or engineering is highly desirable.
  • Cisco certifications (entry-level CCT or CCENT) and Microsoft certifications (MCSA for Office) are advantageous but not necessary.
Compensation Package
  • A competitive salary range of $65,000-$90,000 annually, based on experience and qualifications.
  • A comprehensive benefits package, including health insurance, a 401(k) plan with company match, paid time off, and additional holidays.
  • A generous paid parental leave policy and volunteer time off.
  • Exclusive discounts on Hotwire services for employees residing on serviced properties.
  • A referral bonus program and entertainment perks for employees.


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