Customer Care Senior Coordinator

3 weeks ago


Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full time
Job Description:

The Customer Care Senior Coordinator plays a vital role in managing the Customer Service Center at Metropolitan Atlanta Rapid Transit Authority. This position involves supervising customer service activities, analyzing data to identify service issues, and providing user system administration support.

Applicants must have a strong educational background, specifically a Bachelor's degree in business administration or a related field. Four years of administrative and/or customer service-related experience are also essential.

Our estimated annual salary range for this position is approximately $70,000 - $90,000, considering industry standards and local factors.

Key Responsibilities:

  • Supervise customer service staff and coordinate team efforts
  • Analyze data to identify areas for improvement and optimize services
  • Provide technical assistance and training to employees

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