IT Service Management Expert

3 days ago


Étreux, Hauts-de-France, United States LanceSoft Full time
About the Role

We are looking for a highly skilled ServiceNow Expert to join our team at LanceSoft. As a ServiceNow Expert, you will be responsible for designing, configuring, and implementing ServiceNow solutions to support our IT operations.

Key Responsibilities
  • Design and configure ServiceNow solutions to support Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).
  • Analyze business requirements and translate them into technical solutions within the ServiceNow platform.
  • Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations to ensure system availability, performance, and reliability.
  • Develop and deliver end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
What We Offer

We offer a competitive salary range of $150,000 - $220,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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