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Duty Manager

2 months ago

Lexington, Kentucky, United States BBA Aviation Plc. Full time
Job Description

About the Role:

The Duty Manager will be responsible for leading and managing the delivery of service and operations related to general aviation. This will involve providing day-to-day leadership and direction to ensure consistent, safe, reliable operations and service.

Key Responsibilities:

  • Leadership and Management: Provide leadership and direction to subordinate supervisors and employees to ensure the delivery of service and operations.
  • Service Delivery: Lead and direct all service deliveries, including customer interactions, and provide service recovery when necessary.
  • Customer Relations: Correspond with customers regarding various issues, including tenant relations and transient sales.
  • Shift Briefings: Lead and conduct shift briefings with subordinate supervisors and employees to ensure a smooth and efficient operation.
  • Scheduling: Ensure base shift scheduling matches customer demand.
  • Community Liaison: Act as company liaison in matters related to the airport community.
  • Compliance: Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures.
  • Customer Service: Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services.
  • Safety and Security: Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in the event of aircraft accidents, fires, or other emergencies.
  • Culture and Engagement: Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement.
  • Vendor Relations: Maintain relationships with vendors.
  • GSE and Facility Maintenance: Oversight of GSE and facility maintenance operations.
  • Accident Investigations: Conduct accident investigations to determine root causes, including all reporting involved with the incident.
  • Training and Development: Administer the Computer-Based Training program for the base, as well as any on-the-job training needed.
  • Fuel Quality Control: Oversee fuel quality control activities at the base.
  • Leadership Functions: Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing the performance of direct reports.
  • Administrative Tasks: May perform tasks such as time and attendance administration and processing new employees.

Requirements:

  • Education: Bachelor's Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training; or equivalent combination of education and experience.
  • License: Must possess a valid state driver's license.
  • Communication Skills: Must possess strong interpersonal, oral, and written communication skills.
  • Business Knowledge: General knowledge of business management and accounting.
  • Technical Skills: Proficient with personal computers and Microsoft Office products.