Front Desk Agent

Job Summary

The Front Desk Agent role at Country Inn & Suites Big Flats is a customer-facing position that requires a high level of attention to detail and excellent communication skills. As a Front Desk Agent, you will be responsible for providing exceptional service to guests during their stay, ensuring a seamless and enjoyable experience.

Key Responsibilities

• Guest Service: Answer guest inquiries, resolve issues, and provide recommendations for local attractions and services.
• Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments.
• Communication: Develop effective communication skills to interact with guests, colleagues, and management.
• Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Previous customer service experience in a hotel or related industry preferred.
• Skills: Excellent communication, problem-solving, and time management skills.

Work Environment

Country Inn & Suites Big Flats is a leading hotel brand that offers a dynamic and supportive work environment. As a Front Desk Agent, you will work in a fast-paced environment with a team of professionals who are dedicated to providing exceptional service to our guests.

Why Join Our Team

At Country Inn & Suites Big Flats, we value our employees and offer a range of benefits, including competitive pay, opportunities for advancement, and a comprehensive training program.