Plumbing Counter Sales Expert

4 days ago


Charleston, West Virginia, United States Cregger Company Full time
Job Title: Inside Sales Associate - Plumbing
Company Description: Cregger Company is a leading wholesaler and retailer of building products and home goods related to heating, cooling, plumbing, and lighting.

Job Summary: We are seeking a highly motivated and experienced individual to join our team as an Inside Sales Associate - Plumbing. The successful candidate will be responsible for increasing sales and customer satisfaction by efficiently and courteously assisting customers in the selection and acquisition of needed products.

Key Responsibilities:
  • Service customers at the counter by taking orders accurately and entering them into the system.
  • Use electronic and published catalogs to provide product information, pricing, and availability to customers.
  • Follow company pricing and credit guidelines.
  • Quickly solve customer problems and retrieve orders from the warehouse.
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sales items and new products.
  • Promote and sell overages, damaged, and discontinued items.
  • Handle customer complaints and returns while showing a positive attitude.
  • Keep merchandising and counter areas clean and attractive.
  • Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor.
  • Assist in scheduled physical inventory counts.
  • Drive sales activity through outbound sales calls as directed by management.
  • Participate in company-sponsored sales promotions.
  • Work with other departments to resolve customer service issues in a timely manner.
  • Accurately use order entry, computerized systems, and other technologies as required.
  • Perform other job duties as required by management.
  • Follow company policies and procedures.
  • Attend product training meetings.
  • Pulling, filling, packing, and setting up orders for delivery and pickup.
  • Maintain the ability to determine the status of an order at any given time.
  • Follow any special instructions pertaining to any given order at any given time.
  • Receive shipments, log into inventory, maintain inventory through audits.
  • Report any quality or inventory discrepancy issues to the appropriate person.
  • Communicate positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-up.
  • Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks, and report discrepancies to supervisor.
  • Assist in keeping facility clean, neat, safe, and operating efficiently.
  • Attend product knowledge meetings as required by management.
  • Present a neat and professional image.
  • Assist in keeping facility secure.
  • Maintain proficiency in computerized systems and other technologies as required.
  • Follow company policies and procedures.


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