Asset Protection Specialist

3 weeks ago


Atlanta, Georgia, United States Carter's Full time
About Carters

Carters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, including Carters and OshKosh Bgosh, are sold in leading department stores, national chains, and specialty retailers domestically and internationally.

Job Summary

We are seeking a highly skilled Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in protecting our assets and ensuring the integrity of our operations.

Key Responsibilities
  • Support shrink reducing initiatives, including safety, security, theft, and operational loss
  • Train store team on customer service behaviors and asset protection tools, resources, and reporting
  • Identify, track, and communicate external theft trends, causes, and resolutions
  • Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
  • Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
  • Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14
  • Provide excellent customer service with an enthusiastic and visible presence on the sales floor
Requirements
  • A positive and solutions-oriented mindset
  • Demonstrated customer service/engagement skills, including deescalating customer incidents
  • Effective and professional verbal and written communication skills
  • The ability to manage and prioritize multiple tasks at once
What We Offer
  • Schedules that fit your life
  • Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • The opportunity to learn and build skills and grow as an individual
  • Development programs to help you grow in your current role and beyond
About Carters

Carters is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.



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