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Coffee Equipment Specialist

2 months ago

Manor Texas, United States Pro Coffee Gear Full time
About Us

Pro Coffee Gear is an innovative e-commerce company specializing in coffee equipment, located in Austin, Texas. We strive to simplify the process for our clients to acquire top-notch coffee gear while ensuring cost-effectiveness.

Our approach combines exceptional online shopping experiences with personalized consultations, enabling our clients to make informed decisions.

On the operational front, we have honed our expertise across various equipment types and developed a unique refurbishment process for espresso machines.

Our goal is not merely to handle logistics but to establish ourselves as the leading technical authorities in coffee equipment, using our knowledge to foster our clients' long-term success.

We support our mission through ongoing training, exceptional after-sales service, and an extensive selection of equipment and parts.

We are excited about the prospect of you growing with us.

Our Culture

Our warehouse team embodies a professional yet relaxed atmosphere. We work diligently while enjoying our time together.

Our team is curious and passionate about various coffee-making equipment, appreciating the intricacies of different brands and their brewing methods.

We take pride in delivering high-quality products and proactively identifying potential client issues before they arise.

We are committed to uncovering the root causes of any problems and refining our systems to prevent future occurrences.

When challenges arise, we analyze the situation to learn from it, regardless of its size.

We view problems as opportunities for growth, ensuring that we separate the individual from the issue, which allows us to perform at a high level without the stress often associated with mistakes.

By addressing minor issues before they escalate, we minimize after-sales complications and can dedicate our time generously when unexpected situations occur.

About the Role

We are seeking a Coffee Equipment Specialist for our team.

As a growing company, this role will encompass various aspects of warehouse operations.

You will gain exposure to multiple facets of our operations, including refurbishing espresso machines through our proprietary process, managing shipments, capturing product images, ordering components, and assisting with local equipment setups.

This diverse role will provide you with a solid foundation for growth within the company, allowing you to specialize in areas that align with both your interests and the company's future needs.

Required Skills


We are looking for candidates with strong technical skills and client service aptitude, or at least a strong potential to develop in these areas.

We prioritize potential over experience.

Attitude and Preferences

Successful candidates will exhibit the following qualities:
Curiosity and a desire to learn about new technologies and an appreciation for understanding how things work.


You view work as an enjoyable and integral part of a fulfilling life, not merely a means to an end.

You appreciate the artistry of coffee-making and/or the mechanics of equipment.

You possess a keen attention to detail and strive for accuracy in your work.


You are motivated by a desire to improve and innovate, always considering what a product or system could become.

You are open to receiving feedback and view it as a valuable opportunity for growth, understanding that a negative outcome does not reflect on your character.

Technical Profile

Ideal candidates will have:
Experience or training in coffee technology or automotive technology.

Ability to accurately observe and analyze mechanical systems.

Strong communication skills to articulate issues and propose solutions.

You are organized both physically (tools and processes) and mentally (task prioritization).

Client Service Profile

You have experience or training in customer service.


You can empathize with clients, visualizing their perspectives to enhance your service.


You follow through on commitments, ensuring you meet or exceed client expectations.

You can interact professionally with clients, even in challenging situations.

Benefits:
Opportunities for career advancement within a rapidly growing company.

A goal-oriented work culture that encourages autonomy and personal development.

Participation in an international team.


At Pro Coffee Gear, we value diversity and equal opportunities for all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.