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Senior Experience Architect

2 months ago

Atlanta, Georgia, United States Truist Financial Full time
Job Title: Senior Journey Architect

Truist Financial Corporation is seeking a highly skilled Senior Journey Architect to join our team. As a key member of our organization, you will play a critical role in shaping the future of our client experiences.

Job Summary:

The Senior Journey Architect will be responsible for leading the development of client journeys across our business units, ensuring that our experiences stand out in the industry. This role requires a deep understanding of client needs, business strategy, and operational excellence.

Key Responsibilities:
  • Collaborate with line of business leaders to identify and define key client journeys
  • Lead end-to-end transformations, creating leading journeys across our business units
  • Develop strategies, manage major initiatives, and deliver results within a complex matrix environment
  • Use quantitative and qualitative research tools and data to guide the creation of client experiences
  • Manage large, complex efforts with significant impact on Company performance
  • Communicate process, vision, and status to key stakeholders and Journey team members
Requirements:
  • Bachelor's degree in a related subject or equivalent education and training
  • Five or more years of experience in client experience, insights, process management, and/or product development
  • Experience with the use of quantitative and qualitative research tools and data to guide the creation of client experiences
  • Demonstrated ability to manage large, complex efforts with significant impact on Company performance
  • Polished and professional presentation skills, as well as verbal and written communication skills
Benefits:

Truist Financial Corporation offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation and 10 sick days during their first year of employment, along with paid holidays.

Truist is an Equal Opportunity Employer and a Drug-Free Workplace.