Customer Service Team Lead

4 days ago


Hazelwood, Missouri, United States PNC Financial Services Group Full time
Overview of the Role

PNC Financial Services Group is seeking an experienced and results-driven Customer Service Team Lead to join our Retail Banking team. This key role will be based in Hazelwood, Missouri, at our Hazelwood retail banking branch.

As a Customer Service Team Lead, you will have the opportunity to coach and mentor Tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products. You will also greet customers in the lobby, educate customers on new technology, supervise customer transactions, and assist with outbound calling initiatives.

This position offers a competitive salary range of $42,000 - $60,000 per year, depending on experience.

Key Responsibilities:

  • Coach and mentor Tellers by example to deliver exceptional customer service and improve customer financial wellbeing.
  • Process various customer interactions, identify banking opportunities, and refer as appropriate.
  • Lead by example in performing lobby engagement activities, connecting with customers, and positioning PNC products to meet their needs.
  • Ensure Tellers and branch daily operations are completed efficiently and accurately.

Required Qualifications:

  • 1+ years of related experience in retail banking or a similar field.
  • Strong communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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