IS Support Analyst 1
5 days ago
At Parker Aerospace, we are seeking a highly skilled IS Support Analyst 1 to join our team. As a key member of our Information Services group, you will provide expert-level support for internal computer users, troubleshooting complex issues, and ensuring seamless system operation.
Key Responsibilities:- Provide consultation, training, and problem-solving services for internal computer users
- Identify and address complex usability problems, while monitoring and managing user accounts
- Perform complex work to establish and maintain information systems, databases, and interfaces to meet business objectives
- Train end-users in the use and applicability of various computer systems and hardware
- Participate in Information Services projects, perform analysis, and implement multi-function office systems
- Post-secondary degree or equivalent combination of relevant education and work experience
- 0-2 years of relevant experience in consultation, training, trouble-shooting, and complex problem-solving for internal computer users
- Excellent analytical skills and judgment to proactively identify and solve problems
- Strong attention to detail, good organizational skills, and the ability to prioritize with changing situations
- Good interpersonal, verbal, and written communication skills to drive tasks to completion
- Proficient in Microsoft Office Suite and database management tools
- Competitive salary with an annual bonus incentive plan
- Retirement benefits: 401(k) with company match opportunity
- Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance
- Generous Paid Time Off: 120 hours, plus up to 13 paid holidays including a company-wide shut down between Christmas and New Year's
- Parental Leave: 4 weeks at 100% pay for new family additions
Parker Aerospace is a leading provider of innovative technologies and solutions for the aerospace industry. We are committed to enabling engineering breakthroughs that lead to a better tomorrow. Our team members belong, matter, and make a difference, and we are proud to offer a competitive benefits package designed with health, wealth, and well-being in mind.
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