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Medical Support Specialist

2 months ago

Granger Indiana, United States The South Bend Clinic Full time
Job Summary

The South Bend Clinic is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients and healthcare team.

Key Responsibilities
  • Answer and welcome patients on the phone in a professional, respectful, and confidential manner.
  • Provide appropriate triage and assessment of the medical and service needs of patients to ensure high-quality care and optimal patient flow.
  • Communicate all patient care thoroughly, objectively, and concisely, following appropriate compliance guidelines.
  • Document all patient care thoroughly, objectively, and concisely, following appropriate compliance guidelines.
  • Utilize the phone system to direct calls to appropriate staff and/or service areas, ensuring minimal transferring.
  • Utilize the computer system accurately and efficiently for patient registration, appointment scheduling, and phone messaging.
  • Communicate effectively with patients, staff, physicians, and other service areas with professionalism and follow-through.
  • Accurately and discreetly schedule, reschedule, cancel, and/or confirm patient appointments with providers per department protocols.
  • Apply knowledge of general insurance guidelines and requirements to direct patient care.
  • Observe department conditions and activities, taking appropriate action to deliver a positive patient experience.
  • Exhibit computer systems knowledge and proficiency as necessary to perform job functions.
  • Respond appropriately to emergency situations.
  • Take initiative to seek out tasks and duties or assist others as necessary.
  • Perform other duties as assigned when appropriate.
  • Cross-train in other positions as determined by the manager.
  • Adhere to HIPAA guidelines.
Requirements
  • Certified or Registered Medical Assistant or LPN.
  • Must have expanded work experience.
  • Team player, professional, and customer service oriented.
  • Proficient computer skills, including EMR, highly organized, ability to multi-task, and enjoy working in a fast-paced environment.
  • Able to work with a diverse patient base of all ages.
  • Assist with clinical procedures specific to the department.
  • Perform basic back-office skills, including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
  • Able to anticipate the needs of the physician and require minimal supervision.