ServiceNow Solution Architect

6 hours ago


San Antonio, Texas, United States Omni Inclusive Full time
Solution Architect Role Summary:

Omni Inclusive is seeking a seasoned Solution Architect to lead the design and implementation of ServiceNow solutions. The ideal candidate will have a proven track record in ITSM and Non-ITSM technologies, with a strong understanding of ServiceNow and its ecosystem.

Key Responsibilities:
  • Participate in process flow analysis and redesign with the project manager
  • Share best practices and provide consultative technical design
  • Produce a detailed functional design document to match customer requirements
  • Collaborate with the technical architect to produce a technical specification for custom development and systems integration requirements
  • Maintain current ServiceNow knowledge through self-study and training

Preferred Qualifications:
  • Extensive experience with ServiceNow or other Service Management tools
  • Strong presentation and communication skills
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, and enterprise application architecture
  • 5-7 years of relevant experience in professional services or customer support operations
  • 3-6 years of ITSM systems integration and/or implementation experience

Why Omni Inclusive:

At Omni Inclusive, we value expertise and innovation. Our team is dedicated to delivering exceptional ServiceNow solutions that meet the evolving needs of our customers. If you're a motivated and experienced Solution Architect looking for a new challenge, we encourage you to apply for this exciting opportunity.

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