Remote Front Office Support Specialist

3 days ago


Pooler, Georgia, United States Chatterbox Pediatric Therapy Full time

We are seeking a skilled pediatric care coordinator to join our team at Chatterbox Pediatric Therapy. As a remote front office support specialist, you will be responsible for delivering exceptional service to our patients and their families.

About the Role

This is an exciting opportunity to work from the comfort of your own home while making a meaningful impact on children's lives. You will be part of a supportive, family-oriented team committed to quality care.

Responsibilities
  • Manage incoming calls, emails, and messages with professionalism and empathy.
  • Verify insurance benefits and obtain authorizations for therapy services.
  • Schedule patient appointments efficiently while considering therapist availability and patient preferences.
  • Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Address patient inquiries regarding scheduling, insurance coverage, and clinic policies.
  • Assist in managing patient accounts, including reviewing and explaining insurance benefits and out-of-pocket expenses as needed.
Requirements
  • Minimum of 2 years of experience in a medical front office role, preferably in a pediatric or therapy setting.
  • Experience with insurance verification, authorizations, and familiarity with various insurance carriers.
  • Strong communication skills and the ability to handle sensitive patient information with discretion.
  • Excellent organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficiency in using electronic health record (EHR) systems and scheduling software.


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