Program Director

4 weeks ago

Greencastle, Indiana, United States Visiting Angels Full time
Job Summary

We are seeking a highly skilled and experienced Program Administrator to oversee home care operations and ensure the delivery of high-quality care. This role involves staff management, compliance oversight, business development, and maintaining high standards of customer satisfaction.

Key Responsibilities:

  • Operational Oversight: Manage home care operations, ensuring effective use of resources and adherence to Key Performance Indicators (KPIs).
  • Staff Management: Supervise recruitment and retention teams, nursing staff, and caregivers; conduct performance evaluations and provide constructive feedback.
  • Compliance: Ensure regulatory compliance, overseeing training, documentation, and incident reporting.
  • Client Coordination: Track client census, manage client authorization forms, and oversee the creation and maintenance of client profiles and schedules.
  • Quality Assurance: Conduct weekly quality meetings, monitor care delivery through surveys and visits, and manage client and employee complaints.
  • Reporting: Prepare managerial reports, including EVV tracking and moderation reports, and communicate findings to the Executive Director.

Requirements:

  • Education: Four-year degree in Business Administration preferred; a two-year degree in a related field is acceptable.
  • Experience: Minimum of five years in positions of increasing responsibility, preferably in private duty home care.
  • Skills: Proficiency in Microsoft Office Suite and industry-related software; excellent conflict resolution and communication skills; ability to analyze complex issues.
  • Attributes: Flexibility, resilience, and a commitment to client service excellence.

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