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Part Time Floor Leader

2 months ago

Beachwood, Ohio, United States Lush Handmade Cosmetics Full time
Job Description

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our store team, you will play a vital role in driving sales, delivering exceptional customer service, and leading a team of sales associates to achieve and surpass their goals.

Key Responsibilities:
  • Sales and Customer Experience: Utilize sales data and customer feedback to provide effective coaching and feedback to the sales team, and make necessary adjustments to the store layout to meet and exceed sales goals.
  • Customer Service: Lead by example in delivering a world-class customer experience, including product demonstrations and consultations. Collaborate with your team to ensure that every customer leaves the store feeling valued and satisfied.
  • Brand Building: Educate customers on Lush's brand values and mission, and articulate our position on key issues such as animal testing, sustainability, and social responsibility.
  • Product Knowledge: Increase your product knowledge through constant learning and make informed product recommendations to customers.
Team Involvement:
  • Development: Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and drive sales.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging. Foster a sense of belonging by promoting teamwork and recognizing and valuing each employee's unique contributions.
Operational Excellence:
  • Cash Handling and Store Operations: Manage cash handling, including customer transactions, opening and closing the store, and reconciling cash drawers.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and support management with inventory tasks.
Qualifications:
  • Minimum 1 year of experience in customer service and sales, cash handling, and supervisory experience.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.