Enterprise Operations Excellence Manager

7 days ago


Hyattsville, Maryland, United States AccelerEd Full time
Operations Excellence Manager

We are seeking an experienced Operations Excellence Manager to join our team at AccelerEd. As a key member of our operations team, you will play a critical role in driving business growth and excellence in Higher Education through process optimization and strategic planning.

In this role, you will lead the development and implementation of standardized processes, policies, and KPIs to measure and elevate operational performance within Salesforce, Marketing Cloud, and Contact Center teams. You will drive metrics development for key operational areas to foster a culture of accountability and continuous improvement.

Key Responsibilities:
  • Process Adherence and Optimization
  • Operational Efficiency and Problem Resolution
  • Strategic Planning and Continuous Improvement
  • Vendor and Partner Management
  • Program and Partner Process Management
  • Financial Oversight
  • Performance and KPI Management

Benefits and Perks:
- Estimated salary: $100,000 - $130,000 per year
- Hybrid work arrangement, with office presence required at least once a week in Adelphi, MD
- Opportunity to work on high-impact projects that transform the Higher Education landscape
- Collaborative and dynamic work environment with a talented team of professionals
- Professional development opportunities to enhance your skills and expertise

Preferred Qualifications:
- Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, EDA, Admissions Connect, Student Success Hub, Education Cloud
- Previous experience managing and delivering projects in Higher Education
- Certified Scrum Master, PMP, Certified Project Director and/or any other globally recognized certification for project management and delivery

The successful candidate will have a deep understanding of Salesforce products and a proven track record in managing multiple concurrent projects effectively.

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