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Fraud Investigation Expert

2 months ago

Mountain View, California, United States ID Full time
Company Overview

ID is a rapidly expanding enterprise software firm dedicated to streamlining the process of online identity verification and sharing. Our mission is to empower individuals to manage their personal data through a secure and portable login system, eliminating the need for multiple passwords across various platforms. With over 117 million registered users, our digital identity network is trusted by numerous federal agencies, state organizations, and over 600 corporations for secure identity verification and proofing.

Our technology complies with federal consumer authentication standards established by the Commerce Department and has received NIST IAL2 / AAL2 credential service provider approval from the Kantara Initiative. In addition to facilitating data control for users, our "No Identity Left Behind" initiative aims to enhance digital access and inclusion for all individuals. We provide various identity verification methods, including online self-service, live video support, and in-person assistance. ID is committed to developing a comprehensive identity network that ensures access for traditionally underserved populations.

We have been recognized with numerous accolades, including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies, and Wall Street Journal's Startup of the Year finalist. Recently, we secured $132 million in Series D funding, led by Viking Global Investors, with contributions from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. This latest funding round brings our total investment to over $275 million since our inception in 2010.

Position Overview

The Fraud Investigation Analyst at ID plays a crucial role in assessing, identifying, and mitigating potential fraud incidents within our member network. This position involves analyzing patterns of fraudulent behavior affecting various products and partners across all of our sectors, including our eCommerce platform. The analyst will collaborate with product, engineering, and member support teams to influence and guide security and product strategies.
Key Responsibilities
  • Monitor user activity and analyze signals to detect First, Second, and Third Party fraudulent actions, including account takeovers, social engineering, and compromised documentation.
  • Provide insights and expertise in combating eCommerce and payment fraud.
  • Investigate and identify fraudulent user activities, leading to account suspensions or cancellations.
  • Review user logs to detect unauthorized transactions, fraudulent accounts, and emerging fraud trends.
  • Enhance fraud analysis models to boost the efficiency and effectiveness of our products.
  • Propose system and product enhancements and recommend anti-fraud measures to avert fraudulent activities.
  • Collaborate closely with the Member Support team to investigate and act on user accounts.
  • Work cross-functionally with Product, Engineering, and Member Support teams to influence security and product decisions.
Qualifications
  • 5+ years of experience in fraud analysis/investigation, threat intelligence, cybersecurity, or data science.
  • In-depth knowledge of various fraud techniques, tactics, and procedures in marketplace, eCommerce, or retail settings.
  • Proficiency in fraud detection software and analytical tools.
  • Strong analytical and problem-solving abilities, including node analysis.
  • Prior experience in risk analysis and risk management.
  • Excellent verbal and written communication skills, with the ability to present technical data in an understandable manner to stakeholders of varying technical expertise.
  • Ability to work independently and autonomously, as well as collaboratively within a team.
  • Familiarity with machine learning models and their application in fraud detection.
  • Bachelor's degree in data science, criminal justice, or a technology/quantitative discipline.
Preferred Qualifications
  • Certifications such as Certified Fraud Examiner (CFE) or equivalent.
  • Experience with SQL-based data analysis.
The annual base salary for this role is determined by experience, skills, education, relevant training, and geographic location. Additional compensation, including bonuses, equity, and benefits, may be available depending on the role.

ID offers a comprehensive benefits package, including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, 401(k) with company match, parental leave, and unlimited paid time off, subject to the terms of the PTO policy. We are committed to maintaining a work environment free from discrimination, where all employees are treated with dignity and respect. ID adheres to equal employment opportunity principles and provides reasonable accommodations to qualified employees with protected disabilities as required by applicable laws.