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Retail Sales Consultant
2 months ago
Company Overview:
Lafayette 148 New York is dedicated to providing an exceptional shopping experience by offering high-quality merchandise and personalized service. Our Sales Associates play a vital role in representing our brand and fostering client relationships.
Position Summary:
The Sales Associate is responsible for cultivating and maintaining a loyal client base while achieving sales targets. This role requires a passion for fashion and a commitment to delivering outstanding customer service.
Key Responsibilities:
- Build and nurture strong relationships with clients to drive repeat business and meet sales objectives.
- Deliver exceptional in-store experiences, including planning client appointments to optimize results.
- Keep clients informed about in-store events and new product arrivals to enhance their shopping experience.
- Utilize various technology platforms to strengthen existing client relationships and attract new clientele.
- Possess comprehensive product knowledge across all brand categories to maximize sales potential.
- Address clients' wardrobe needs holistically across all product lines.
- Educate clients about brand services to ensure they fully benefit from what Lafayette 148 has to offer.
- Prioritize client satisfaction by effectively resolving issues and exceeding expectations.
- Assist with operational tasks within the store, including opening/closing procedures, inventory management, and daily sales reporting.
- Maintain visual merchandising standards and support the training of new Stylists.
Qualifications:
- Associate's Degree or higher preferred.
- Minimum of 3 years of experience in a premium or luxury retail environment.
- Existing client base is a plus.
Skills:
- Excellent customer service and communication skills, both verbal and written.
- Proficient in using technology to enhance client interactions.
- Flexibility to work evenings, weekends, and holidays as needed.