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Restaurant Team Member

2 months ago

Chattanooga, Tennessee, United States Church's Chicken | Corporate Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.

Key Responsibilities
  • Guest Service: Greet all guests with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  • Order Taking and Filling: Take and fill the customer's order within company-mandated service time.
  • Sales and Upselling: Suggestive up-sell of products as directed by management.
  • Cash Handling: Collect money and deliver order to customer.
  • Customer Complaint Resolution: Immediately attend to any customer service problem or complaint. Notify manager as needed.
  • Cash Handling and Accountability: Verify opening reading and bank. Be accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Count down drawer at end of shift to ensure accuracy.
  • Inventory Management: Ensure that all product holding times are strictly observed.
  • Visual Merchandising: Ensure products on the counter or in the display case are properly rotated and attractively displayed.
  • Housekeeping: Keep display case interior and exterior clean at all times.
  • Supply Management: Stock the service area with a sufficient supply of napkins, cups, lids, etc. Maintain an adequate supply of iced tea.
  • Ad Hoc Tasks: Perform all other duties as assigned.
Requirements
  • Education: High school diploma or GED.
  • Experience: At least 6 months of experience that is directly related to the duties and responsibilities specified.
  • Skills: Knowledge of all restaurant policies, practices, and operational and human resources procedures. Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Ability to succeed in a fast-paced work environment. Ability to receive money and accurately count back change. Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer. Basic computer skills.
  • Personal Qualities: Ability to work in a team environment. Ability to multitask and prioritize tasks effectively. Ability to maintain a positive attitude and provide excellent customer service in a fast-paced environment.