Customer Service Representative
1 day ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.
Key Responsibilities
- Provide personalized service to customers, guiding them through the sales process and addressing their needs and concerns.
- Conduct vehicle condition assessments and communicate information to buyers to facilitate customer appraisals.
- Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
- Perform administrative duties, such as printing daily reports, maintaining transaction paperwork, and contacting finance companies.
- Create service appointments and review repair order invoices to ensure accuracy of documentation.
Requirements and Qualifications
- Demonstrate exceptional communication and interpersonal skills.
- Display confidence in self, the product, and our company.
- Ability to build and maintain strong relationships with customers and colleagues.
- Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
- Balance customer needs with business requirements when making decisions.
- Seek to fully understand and meet customer needs.
- Create win-win solutions to customer issues.
- Perform multiple duties in a fast-paced working environment.
- Read, interpret, and transcribe data to maintain accurate records.
- Lift objects weighing up to 25 pounds.
Education and Experience
- High school diploma or equivalent required.
- Sales and customer service experience preferred.
- Valid driver's license required.
- Basic skills with Microsoft Office Suite preferred.
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