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Crisis Intervention Specialist
2 months ago
We are seeking a highly skilled and compassionate Crisis Case Manager to join our team at Santa Fe Recovery Center, Inc. As a Crisis Case Manager, you will play a critical role in facilitating and coordinating crisis clients' continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements.
Key Responsibilities- Assessment and Goal Setting: Assess the needs of clients at admission to determine with the client the goals and the level of assistance required to achieve goals.
- Engagement and Support: Engage with clients throughout treatment to ensure that basic needs are addressed, including required documentation, to allow the client to move forward and achieve goals at discharge.
- Education and Resource Development: Educate clients on behavioral health, promote healthy resources, and offer coping skill development techniques to provide the highest quality person-centered care.
- Aftercare Planning: Assist clients in developing an aftercare plan so that they will feel confident upon discharge that they have the resources required to facilitate the continuity of care.
- Follow-up and Documentation: Follow up and complete check-in with all clients discharged from Crisis Services within 24 hours and maintain case files and other required documentation according to agency policies.
- Education and Experience: High School/GED - Required, 1 year of Addiction or Mental Health work experience - Required, Case Management Certification (or ability to become certified) - Preferred, CPSW/CFPSW (Certified [Family] Peer Support Worker) – Preferred, Unrestricted NM Driver's License.
- Skills and Knowledge: Excellent written and verbal communication skills, cultural and diversity understanding and awareness, interpersonal skills that promote and encourage teamwork, advanced knowledge of HIPAA and confidentiality, knowledge of behaviors and emotions related to addiction and mental health crises, advanced knowledge of community and referral resources for clients' diverse needs, skills in documenting effective case management notes, proficient use of standard office equipment and systems, critical thinking/problem solving, demonstrated ability to prioritize and manage a variety of tasks and organize workload, attention to detail, maintain effective professional relationships with all levels within the organization, familiarity with community resources, ability to build rapport with clients, current CPR/AED/First Aid Certification (or ability to become certified).
