Customer Service Representative

4 days ago


Ocean City, Maryland, United States PNC Financial Services Group Full time
Company Overview

PNC Financial Services Group is a leading provider of financial services. Our mission is to deliver exceptional customer experiences and provide innovative solutions to meet the evolving needs of our customers.


Job Summary

We are seeking a highly skilled Part Time Teller to join our team in Ocean City, Maryland. As a Part Time Teller, you will be responsible for providing exceptional customer service, accurately processing high-volume customer transactions, and educating customers on new banking technologies and product opportunities.


Responsibilities
  1. Deliver unique customer experiences aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
  2. Process various customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during customer interactions.
  3. Perform lobby engagement activities to connect with customers, position PNC products to meet their needs, and educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
  4. Apply product and procedural knowledge to solve customer problems and adhere to all policies and procedures, demonstrating sound judgment within established limits.

Requirements
  • Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Compensation

The estimated annual salary for this position is $18,000 - $44,000, depending on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.



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