IT Director

About FlightSafety International

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations.

Purpose of Position

The Director of Information Technology leads multiple teams within Infrastructure, Network/Telephony, Project Management and Deskside Support / End User Support Services. The Director of Information Technology owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines.

Key Responsibilities

• Facilitate IT strategic and operational planning to achieve business goals and objectives.
• Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects to drive those strategic goals.
• Direct continuous improvements of systems and procedures to ensure alignment with business objectives.
• Anticipate how the business strategy or policy changes will impact systems and processes, and develop strategies to mitigate risks.
• Participate in the development of departmental IT budget and ensure effective resource allocation.
• Assist in developing business case justifications and cost/benefit analyses for IT spending and initiatives.
• Measure effectiveness of deployed solutions and make data-driven decisions to drive business outcomes.
• Coordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirements.
• Develop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs, facilitate decision-making, prioritize, and remove cross-team impediments.
• Work across organizational boundaries to manage communications and build positive relationships with stakeholders.
• Lead strategy for end point engineering, automation, and IT service management to drive business value.

Requirements

• Bachelor's degree from an accredited institution or equivalent industry experience.
• Professional educational certificates in area of expertise, technical certifications, or equivalent experience are preferred.
• 10+ years of experience managing and directing an IT function, including experience in strategic planning and execution.
• 8+ years of experience facilitating the development and implementation of business initiatives and projects.
• Proven experience in strategic IT planning, organization, and development.
• Working knowledge of waterfall, agile, and project management methodologies and systems.
• Prior team oversight up to 40 individuals.
• Experience leading desktop, field services, security/patch management, inventory asset management, virtual desktop support efforts, Citrix, and remote support efforts.
• Experience with MECM (SCCM), Intune, AD Group Policy, ServiceNow, Jamf, Vulnerability Management, Service Desk Management (ITSM/ITIL).

Desired Skills and Abilities

• Ability to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teams.
• Ability to map joint organizational vision and long-term thinking, imagination, and idea generation.
• Knowing when to push an agenda and when to let a situation develop, rest, or advance.
• Exceptional ability to lead change using positive and collaborative methods.
• Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.
• Understand and integrate business strategies and trends in technology to deliver value.
• Ability to identify gaps and areas that need improvement.
• Ability to effectively communicate with both technical and non-technical individuals.
• Strong client service focus exhibiting proactivity, and follow through on commitments.
• Experience in interacting with development teams to deliver the right solution the first time.
• Excellent organizational, multi-tasking, and problem-solving skills with the ability to communicate clearly and concisely in both written and verbal formats at all levels.
• Self-starter who is successful in working in a team environment and has demonstrated experience in making complex decisions at pace and working with autonomy.
• Ability to drive transformation.
• Ability to drive automation efforts.
• Ability to diplomatically identify and resolve risks.