Front Desk Representative

6 days ago

Wind Gap, Pennsylvania, United States St. Luke's Hospital Full time

Job Summary


The Patient Access Representative plays a vital role in ensuring the smooth registration process for patients at St. Luke's University Health Network, covering both outpatient and Emergency Department locations.


Main Responsibilities



  • Registration and Identification
  • Accurately identify and validate patients in the hospital information system to maintain the integrity and accuracy of electronic medical records.
  • Report any instances of possible identify theft situations to the clinical department and leadership for appropriate escalation.
  • Maintain knowledge and education of network policy on Patient Identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.

Registration Process



  • Pre-Registration and Post-Registration
  • Complete patient registration, including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real-time insurance eligibility, and point-of-service cash collections.
  • Address patient, account, and claim edit-level work queue errors related to registration, which may require contacting the provider office, reviewing patient medical charts for diagnosis and medical necessity information.
  • Responsible for cross-training in all areas of the location or region, including outpatient and Emergency Department areas.

Customer Service and Communication



  • Deliver excellent customer service and interact with patients, visitors, and healthcare professionals in a friendly and courteous manner.
  • Answer internal and external calls on the main department/facility line and provide information and answers regarding the facility and its services.
  • Promote and increase usage of the MyChart patient portal and patient self-service capabilities to enhance patient engagement in their healthcare.
  • Oversee and assist patients with the Welcome Kiosk and On My Way technology at network locations, monitoring the arrival process and patient journey throughout their visit.

Requirements



  • High school graduate or equivalent required.
  • Certificate/Degree in a healthcare-related field preferred.
  • Excellent customer service and interpersonal skills required.
  • General computer experience and ability to type fluently, accurately, and quickly required.
  • Insurance background preferred.
  • Knowledge of medical terminology preferred.
  • Previous medical administrative experience and/or healthcare-related education courses preferred.
  • Knowledge of health information system (Epic) preferred.

Work Schedule


Per Diem, flexible hours as needed for coverage between 6:00 AM- 6:00 PM, Mon-Fri. Saturdays 7:00 AM- 12:00 Noon required.


Equal Opportunity Employer


St. Luke's University Health Network is an Equal Opportunity Employer.


Affirmative Action Employer


St. Luke's University Health Network is an Affirmative Action Employer.


Minority and Disabled Individual


St. Luke's University Health Network is an equal opportunity employer and welcomes applications from minority and disabled individuals.


Language


English (US)




  • Lancaster General Health | Lancaster General Health | Practice Nurse

    4 weeks ago

    wind gap, United States Lancaster General Health Full time

    Summary Job DescriptionLOCATION : Gap, Pa HOURS : 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY:To provide nursing services to patients at a provider’s office.Patient care includes care to patients in following age group:pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Customer Experience Associate

    1 month ago

    Gap, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:5360 Lincoln HighwayJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Weis2Go Sales Associate

    7 months ago

    Gap, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 5360 Lincoln Highway Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Associate is responsible for the functions below,...

  • Lancaster General Health | LPN

    1 day ago

    gap, United States Lancaster General Health Full time

    Summary Job DescriptionLOCATION: Gap, Pa HOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY:To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Practice Nurse

    3 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. - Patient care includes care to patients in following age group: - pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    22 hours ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    6 days ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    4 weeks ago

    Gap, United States SimplyApply Full time

    Summary Job Description LOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Lancaster General Health | Practice Nurse

    4 weeks ago

    gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    Summary Job Description LOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years) and...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Practice Nurse

    4 weeks ago

    Gap, United States Lancaster General Health Full time

    SummaryJob DescriptionLOCATION: Gap, PaHOURS: 40 hours per week, Monday-Friday, evening requirement and rotational SaturdaysPOSITION SUMMARY: To provide nursing services to patients at a provider’s office.  Patient care includes care to patients in following age group:  pediatric (infant to 12 years), adolescent (13 to 17 years), adult (18 to 64 years)...

  • Administrative Coordinator

    6 days ago

    Big Stone Gap, Virginia, United States DePaul Community Resources Full time

    Job OverviewWe are seeking an experienced Administrative Coordinator to join our team at DePaul Community Resources in the Big Stone Gap office location. As a key member of our front-line support staff, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our office.Key...

  • Practice Nurse

    2 weeks ago

    Gap, United States Lancaster General Health Full time

    Practice Nurse (LPN) County Line Family Medicine (Full Time) at Lancaster General Health summary: As a Practice Nurse (LPN) at County Line Family Medicine, I provide essential nursing care to patients of all ages, engaging in tasks such as administering medications and injections, performing patient assessments, and coordinating care. I also contribute...

  • Lancaster General Health | Practice Nurse

    2 weeks ago

    gap, United States Lancaster General Health Full time

    Practice Nurse (LPN) County Line Family Medicine (Full Time) at Lancaster General Health summary: As a Practice Nurse (LPN) at County Line Family Medicine, I provide essential nursing care to patients of all ages, engaging in tasks such as administering medications and injections, performing patient assessments, and coordinating care. I also contribute...

  • Lancaster General Health | Practice Nurse

    4 weeks ago

    gap, United States Lancaster General Health Full time

    Practice Nurse (LPN) County Line Family Medicine (Full Time) at Lancaster General Health summary: As a Practice Nurse (LPN) at County Line Family Medicine, I provide essential nursing services to patients across all age groups. My responsibilities include clinical triage, patient education, and assisting providers with procedures to enhance patient care....