Head of Training and Development Specialist

5 days ago

Gilbert, Arizona, United States Ethos Veterinary Health Full time
Job Title: Head of Training and Development
Job Summary:

The Head of Training and Development is a key member of our team, responsible for designing and implementing comprehensive training programs for all support staff members. This includes Front Office, Technicians, Technician Assistants, Doctor's Assistants, Kennel Assistants, and Lab Techs in all departments.


Key Responsibilities:
  • Collaborate with the Leadership Team to develop a robust training program that encompasses all necessary duties for various positions.
  • Assign trainers/mentors with new trainees depending on position.
  • Communicate new hires and training progress to applicable teams.
  • Facilitate and lead regular 'Train the Trainer' sessions.
  • Be a part of the new hire orientation.
  • Update staff on new techniques and bi-yearly training refreshers.
  • Partner with local technician schools to assist with developing a partnership.
  • Plan and implement training programs/pathways for employee growth.
  • Develop multiple types of training methods to ensure employees can successfully complete trainings.
  • Participate in AVECCC academy development, host and organize lectures and trainings.
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
  • Collect feedback from trainers and trainees after each training session.
  • Collaborate with Leadership Team to review retention and make alterations to training program.
  • Required to work flexible hours as needed to reinforce training and development, including evenings and weekends.
  • Facilitate continuing education training as requested by the Leadership Team.
  • Shadow new hires, trainers, and any other team members on the hospital floor for a minimum of 30 hours per week.
  • Acts as a support to the Leadership Team in the staff development process.
  • Help with shifts on the floor as needed to support patient care.
  • Must possess an upbeat attitude, excellent communication skills, and lead by example to create a positive team atmosphere.
  • Must demonstrate an ability to develop strong relationships with others.
  • Any other duties as requested by leadership to facilitate growth and development.

Requirements:
  • Experience in training of veterinary staff or employment for at least 1 year.
  • 3 years of Veterinary Technician experience required.
  • Certified Veterinary Technician in the state of Arizona is preferred, but not required.
  • Advanced VTS accreditation is preferred, but not required.

About Ethos Veterinary Health:

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.


Benefits:

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.


Equal Opportunity Employer:

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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