Food Lion Retail Operations Specialist

6 days ago


Fayetteville, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a skilled and dedicated Food Lion Retail Operations Specialist to join our team. This role is responsible for providing quality customer service within the Center Store (Grocery) Department, maintaining standards in accordance with the standard practice manual, and maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

Responsibilities
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
  • Courteous and helpful to other associates
  • Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking
  • Maintain shelf allocations by stocking from tag to tag
  • Place only saleable merchandise on the shelves
  • Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines
  • Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
  • Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
  • Understand and follow Food Safety and Workplace Safety guidelines and procedures
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Ensure compliance with local, state, and federal regulations
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
  • Perform all other duties as assigned
Qualifications
  • High school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Compensation and Benefits

The estimated salary for this role is $35,000 - $45,000 per year, depending on experience and qualifications. Food Lion offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

About Us

Food Lion is committed to providing an easy, fresh, and affordable shopping experience to the communities we serve. With over 82,000 associates serving more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states, we are a leader in the retail industry. We provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.



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